Refund Policy

We may approve refunds for unused paid credits in limited cases. Once purchased credits have been used, refunds are generally not available.

If there is a billing problem or credits do not arrive correctly, contact support first so we can review the transaction and correct the issue.

1. Refund eligibility

• A refund request may be approved when the credits were purchased recently and none of the credits from that purchase have been used.
• Requests must come from the account holder through our official support contact with enough information for us to identify the transaction.
• The account must be in good standing and not restricted for abuse, fraud, or Terms of Service violations.

2. When refunds are not available

• If any portion of the purchased credits has already been used, that purchase is generally no longer refundable.
• Requests made too long after purchase, or requests that do not include enough billing details to verify ownership, may be denied.
• Credits issued through promotions, bonuses, gifts, referrals, or similar free allocations are not refundable.
• Accounts suspended or banned for abuse, fraud, chargebacks, or policy violations are not eligible for refunds.

3. Refund process

• Contact support with your account email, payment reference, and a short explanation of the issue.
• We review the transaction, confirm whether credits were used, and determine whether the request qualifies under this policy.
• If approved, we return the funds to the original payment method when possible or provide another appropriate billing adjustment.

4. Partial usage

• We do not guarantee partial refunds for partly used credit packages.
• If you are unsure whether the service is right for you, please review the product before using credits from a new purchase.

5. Subscription charges

• If we offer subscription billing, canceling stops future renewals but does not automatically create a refund for the current billing period.
• Initial subscription charges may be reviewed if canceled promptly and no paid benefits or credits were used.
• Renewal charges are generally non-refundable unless required by law or caused by a verified billing error.

6. Chargebacks and disputes

• If you believe there is a billing problem, contact support before filing a payment dispute so we can try to resolve it directly.
• Chargebacks or payment disputes may result in account restrictions while the issue is investigated.
• Abusive or fraudulent disputes may lead to suspension, loss of credits, or permanent account closure.

7. Technical issues

• If payment was completed but credits were not added correctly, contact support and include the transaction details.
• When we verify a platform or billing error, we may add the missing credits, correct the balance, or provide another fair adjustment.

8. Exceptions and updates

• We may make case-by-case exceptions where required by law or where fairness reasonably requires it.
• We may update this Refund Policy from time to time, and the version posted on this page applies going forward once published.